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How to Cancel Your Subscription

If you'd like to cancel your subscription, follow these steps:

1. 1. Log In: Sign in to your account.
2. 2. View Subscriptions: Find your subscription under the "Subscriptions" tab.
3. 3. Cancel Subscription: Tap the "Cancel Subscription" button at the bottom of the subscription card.

After you cancel you will not incur any additional charges. You will still receive any shipments that you've already paid for.

Please keep in mind that gift subscriptions are prepaid and cannot be canceled.

Should you have any further inquiries or require assistance, please submit your inquiry below.

How to Update Your Shipping Address

To update your shipping address, please follow these steps:

1. 1. Log In: Sign in to your account.
2. 2. Access Subscriptions: Click on the "Subscriptions" tab.
3. 3. Select Subscription: Locate the subscription you wish to modify.
4. 4. Edit Shipping Address: Next to the shipping address, you'll find an "Edit" link. Click on it.
5. 5. Order Changes: If your subscription has a processing order linked to it, you'll have the option to update that as well. Otherwise, any address changes will apply to your next month's box.

By following these steps, you can ensure your shipping address is up-to-date. If you have any additional questions or need further assistance, please submit your inquiry below.

How to Update Your Payment Information

If you need to update your credit card information, follow these simple steps:

1. 1. Log In: Sign in to your account.
2. 2. Access Billing: Click on the "Billing" tab.
3. 3. Add New Card: Under the "My Payment Methods" section, select "+ Add New."
4. 4. Enter Details: Input the information for your new card.
5. 5. Save Changes: To save the new card details, click on "Add Payment Method."

That's it! Your credit card information is now updated. If you encounter any issues or have further questions, feel free to submit your inquiry below.

How to Address a Failed Renewal Payment

If you need to resolve a failed payment on your renewal order, please follow these steps:

1. 1. Log In: After logging into your account, you will see a notice at the top of the page indicating the issue.
2. 2. Payment Correction: To pay the order, click on the "Pay" button.
3. 3. Enter New Payment Information: Follow the prompts to enter your new payment information.

By following these steps, you can update your payment information. If you encounter any difficulties or have further questions, please submit your inquiry below.

Interested in Promoting Universal Yums?

Thank you for your interest in promoting Universal Yums! If you'd like more information about our Influencer and Affiliate Programs, please reach out to us at partnerinquiries@universalyums.com. We look forward to hearing from you!

How to Reactivate Your Subscription

If you wish to reactivate your subscription, please follow these steps:

1. 1. Log In: Sign in to your account.
2. 2. View Subscriptions: Navigate to the "Subscriptions" tab.
3. 3. View Ended Subscriptions: Click on 'Ended' to view your previously canceled subscriptions
4. 4. Select Subscription: Scroll through the list to find the subscription you'd like to reactivate.
5. 5. Reactivate Subscription: Tap on the 'Reactivate Subscription' button and follow the provided prompts.

Please be aware that during this process, you may need to update your shipping or payment information if it has changed. If you have any questions or require assistance, please submit your inquiry below.

How to Download an Invoice for Your Order

If you need to download an invoice for your order, please follow these steps:

1. 1. Log In: Sign in to your account.
2. 2. View Your Orders: Navigate to the "Orders" tab.
3. 3. Select Your Order: Locate the relevant order and click on it.
4. 4. Download Invoice: Look for the "Download Invoice" button and click on it.

By following these steps, you can obtain an invoice for any of your past orders. If you have any further questions or require assistance, please submit your inquiry below.

Damaged Order or Products

Oh no, we're sorry your order was damaged! Could you please take a photo of the damaged box or products? Our shipping carrier requests this information.

Once you submit this form, our support team will reach out to confirm where the replacement should be sent and ask for the photo.

How to Track Your Order If You Haven't Received a Tracking Link

If you haven't received a tracking link via email, we apologize for any inconvenience. Please follow these steps to track your order:

1. 1. Log In: Sign in to your account.
2. 2. View Your Orders: Navigate to the "Orders" tab.
3. 3. Select Your Order: Locate the relevant order.
4. 4. Track Your Order: Click on the "Track" button associated with that order to view its tracking information.

Please note that if your order is not yet in transit, you may not see a tracking link. Tracking information becomes available once the order is in transit. If you have any further questions or require assistance, please submit your inquiry below.