FAQ

THE BASICS

  • WHAT IS UNIVERSAL YUMS?

    Universal Yums sends you a box of snacks and candies from a different country every month. The products we select are delicious, unique, and often extremely difficult (or even impossible) to find in the United States. But we send more than incredible Yums. Each box also comes with an interactive guidebook to steer your adventure – including trivia, games, recipes, culture, and more!

  • WHAT’S IN THE BOXES?

    It depends on where we’re going! When we’re featuring a chocolate-loving country like the Netherlands, you’ll find creamy hazelnut truffles and chocolate-covered waffles in your box. However, a box from Thailand might be filled with zesty fried seaweed and spicy pineapple candy.

    No matter what country we’re featuring, you’ll always find a variety of sweet and savory snacks, all with unique flavors and spices. Our dedicated product discovery team works directly with manufacturers in the featured country and selects only the most delightful snacks and candies to put inside your box. We explain why we chose each snack in our informative guidebook, so you can learn more about every new taste sensation!

    Visit our Past Boxes page to see some of our recent boxes!

  • WHAT COUNTRIES ARE CURRENTLY AVAILABLE?

    The current countries available as a first box choice are:

    Yum: Greece, Thailand, Spain
    Yum Yum: Greece, Thailand
    Super Yum: Thailand
  • HOW DO I SIGN UP?

    You’ve got two fantastic options to choose from:

    Option one is to go for a subscription. By picking this, you’ll be in for a treat with our boxes delivered right to your door until you decide to pause. During sign-up, you’ll get to choose your box size and whether you want to pay monthly or annually.

    Option two is to spread the joy and surprise someone with a gift! Our gift subscriptions come in 1, 3, 6, or 12-month plans. Plus, we’ll include a free gift note in the first box, so you can add a personal touch. The best part? Gift subscriptions automatically end after the gift duration.

    So, whether it’s for yourself or to make someone’s day, we’ve got the perfect Yums experience waiting for you. Join in the fun and get ready for a mouthwatering journey around the world!

  • CAN I GIVE THIS AS A GIFT?

    Sure thing! If you want to surprise someone with an awesome gift (or just treat yourself), head over to our gift page by clicking here. You can choose between 1, 3, 6, or 12-month prepaid gift subscriptions.

    We’ll make it extra special by including a lovely gift note in the first box. The best part? Our gift subscriptions don’t automatically renew, so you won’t have to stress about canceling anything later on.

  • CAN I CHOOSE WHICH COUNTRIES I WILL RECEIVE EACH MONTH?

    When inventory allows, you’ll have the chance to choose the country for your very first box on a new subscription or gift. It’s like picking your starting point for a mouthwatering adventure!

    And the fun doesn’t end there! After your first box, we’ll keep the excitement going by sending you a surprise pre-selected country each month. It’s like getting a new stamp on your taste buds’ passport every time!

SHIPPING

  • WHERE DO YOU SHIP TO?

    We ship to the US (including military addresses and territories), Canada, Australia, the UK, and Israel. We’re working hard to make our shipping options truly universal!

  • HOW MUCH DOES SHIPPING COST?

    We offer free shipping for subscription purchases within the contiguous United States, as well as military addresses (FPO/APO).

    Shipping charges for everywhere else are shown in the table below:

    Country Yum Shipping Yum Yum Shipping Super Yum Shipping
    Australia $8.00 $16.00 $30.00
    Puerto Rico $6.00 $6.50 $17.00
    Alaska (US) $6.00 $6.50 $17.00
    Hawaii (US) $6.00 $6.50 $17.00
    Virgin Islands (US) $6.00 $6.50 $17.00
    Guam $6.00 $6.50 $17.00
    United Kingdom (UK) $4.00 $6.00 $13.00
    Canada $4.00 $6.00 $13.00
    Israel $6.00 $12.00 $23.00

    We offer free standard shipping for Yum Shop purchases above $59.

  • WHEN WILL I GET MY FIRST BOX?

    Once you’re at the checkout page, you’ll spot the ship date for your very first box. No need to go on a hunt for it – we’ll make sure it’s right there for you to see!

    As soon as you’ve placed your order, keep an eye on your inbox. You’ll get a super-helpful order-confirmation email with all the important deets, including the shipping date. We want to make sure you’re well-informed every step of the way!

    When your box is out and about, ready to make its way to you, we won’t leave you hanging. We’ll send you another email, but this time it’s packed with tracking information. It’s like having a treasure map to your box!

    And don’t worry, the fun doesn’t end after your first box. For all your future subscription boxes, you can expect them to be shipped by the 15th of each month.

  • WHAT CARRIER WILL DELIVER MY BOX?

    If you live in the United States, your box will be delivered by the US Postal Service. For customers outside the United States, your box will be delivered by your government’s postal delivery service.

  • HOW DO I TRACK MY BOX?

    As soon as your box is all set to start its journey, we’ll send you an email with tracking information. That way, you’ll know exactly where your package is and when it’ll arrive at your doorstep!

    But wait, there’s more! You can also find your tracking information right from your my account portal. All you have to do is log in to your account and head to the “Orders” tab. Keep an eye out for the blue “Track” button, and once it’s available, just tap it to start tracking your package!

  • HOW DO I CHANGE MY SHIPPING ADDRESS?

    Log in to your account and navigate to the “Subscriptions” tab. Find the subscription you want to modify, and tap the “Edit” link next to the shipping address. If you have a processing order tied to the subscription, you’ll have the option to change that as well. Otherwise all address changes go into effect for your next month’s box.

  • MY BOX WAS SHIPPED TO THE WRONG ADDRESS, WHAT DO I DO?

    Use our support form to let us know, and we’ll help make it right.

  • MY BOX WAS MARKED AS DELIVERED, BUT I DIDN’T RECEIVE IT, WHAT DO I DO?

    Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

  • MY BOX WAS MARKED AS UNDELIVERABLE, WHAT DO I DO?

    Please use our support form and provide us with your shipping address. We will make sure there are no address issues, and help you track down your box.

  • I TRACKED MY BOX AND IT HASN’T MOVED FOR SEVERAL DAYS, WHAT DO I DO?

    Please use our support form to let us know. If we confirm your box is lost in transit, we’ll ship you a replacement box.

  • SOME OF MY SNACKS WERE DAMAGED OR MISSING, WHAT SHOULD I DO?

    Please use our support form to let us know what happened. In most cases, we will resend you the damaged or missing item.

BILLING

  • WHEN AM I CHARGED FOR MY PURCHASE?

    For month-to-month subscriptions: You will be charged for your first box immediately upon signup and then on a recurring basis on the first of each month starting with your second box.

    For annual subscriptions: You will be charged for one year in full upon signup, and then on a recurring basis once per year.

    For gifts: You will be charged in full upon signup, there are no recurring charges.

  • HOW DO I CANCEL MY SUBSCRIPTION?

    Log in to your account and navigate to the Subscription tab. Tap the “Cancel Subscription” button for your subscription. You will not be charged for new orders, but you will still receive any shipments that you have already paid for.

    Please keep in mind that gift subscriptions are prepaid and cannot be cancelled.

  • MY PAYMENT WAS DECLINED, WHAT DO I DO?

    If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available, log into your account and verify the billing address and payment information is correct. If you’re still having trouble, we recommend trying a different card or contacting your bank to see why they are blocking the transaction. Please note that for security reasons, we aren’t given detailed information about why a transaction was declined.

    If your payment was declined during a subscription renewal, we will automatically retry the credit card on file every few days for the next two weeks. If you have available credit on your card and the renewal payment is still not going through, please contact us so we can try to help you troubleshoot.

  • HOW DO I EXTEND MY GIFT?

    Please note that you can only extend gift subscriptions that are currently active. If your gift subscription has already expired, you will need to place a new order instead.

    To extend your active gift, first log into the my account portal. Once you are logged in, tap the “Subscriptions” tab. Find your active gift subscription, and tap the “Extend Gift” button. Select the number of months you would like to add to your gift (1, 3, 6, or 12). Verify that your information is correct, agree to the terms, and click “Place Order”.

  • HOW DO I RESTART MY SUBSCRIPTION?

    If you would like to reactivate your subscription, you can do so by following these steps:

    1. Access your account and log in
    2. Navigate to the ‘Subscriptions’ tab
    3. Click ‘Ended’ to view your previously Cancelled subscriptions
    4. Scroll to find the subscription you would like to reactivate
    5. Select the ‘Reactivate Subscription’ button and follow the prompts

    Please note, you may need to update your shipping or payment information during this process.

  • CAN I SKIP A MONTH?

    If you would like to pause your subscription, you can do so by following these steps:

    1. Access your account and log in
    2. Navigate to the ‘Subscriptions’ tab
    3. Scroll to find the subscription you would like to pause
    4. Select the ‘Pause Subscription’ button, you can pause for up to 3 months at a time

    Please note, these steps MUST be completed before the 1st of the month that you would like to skip.

  • HOW DO I CHANGE MY BILLING INFORMATION?

    If you’re trying to fix a failed payment, you will find a notice at the top of the page once you’ve logged into your account. Tap the “Pay” button to enter your new payment information. If you’re trying to update your credit card information, go to the “Billing” tab in your account. Under the “My Payment Methods” header, select the “+ Add New” and enter your new card information. Click “Add Payment Method” to save the new card information.

  • HOW DO I STOP MY ANNUAL SUBSCRIPTION FROM RENEWING?

    Log into your account and navigate to the Subscriptions tab. Tap the “Cancel Subscription” button on your active annual subscription.

    Cancelling your annual subscription does not issue a refund or cancel shipments that have been paid for, but you will not be charged for any future renewals.

  • HOW DO I CHANGE MY BILLING DATE?

    Our billing system is fully automated. Everyone with a month-to-month subscription is charged on the same day (the 1st of each month) and we are unfortunately unable to make adjustments to your billing date. If your payment fails, the system will continue to attempt billing until the 15th of the month.

    If payment does not process by the 15th of the month, the subscription will automatically cancel.

  • I BOUGHT SOMETHING RIGHT BEFORE IT WENT ON SALE. CAN I HAVE A REFUND?

    For subscription boxes: We price our subscription boxes as affordably as possible, which means we rarely offer sales. If you do happen to make a purchase less than 7 days before a sale, we will honor the sale price retroactively upon request, subject to all the terms and conditions of the sale. Please email us at support@universalyums.com to make the request.

    For the Yum Shop: We do not offer any retroactive refunds for purchases of products in the Yum Shop that later go on sale.

OTHER

  • CAN I SWITCH THE SIZE OF MY BOX?

    If you have a month-to-month subscription, you can switch the size of your box Log into your account and find the active, month-to-month subscription you want to change. Then tap the “Edit” link next to “Size” and select the new size box you’d like to receive.

    If you’d like to upgrade an annual subscription or gift order, please contact us with your request and we’ll help you out!

    Please note that upgrades go into effect the following month. If you would like to upgrade for the current month, please contact us with your request. If your order is still “Processing” we may be update to get the update in.

  • IS UNIVERSAL YUMS SAFE?

    Yes! Universal Yums purchases our products directly from the companies who make them, so we have full transparency into the ingredients used to make each product and the way they are made. We employ a food safety and compliance team that collects extensive documentation from each supplier to ensure they comply with FDA regulations.

    If you have questions about how we are responding to the current COVID-19 health crisis, please read here.

    If you have specific food safety concerns, please email us at support@universalyums.com and we would be happy to provide you with more information about our food safety practices.

  • CAN YOU ACCOMMODATE FOOD ALLERGIES?

    Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

    Please be aware that some products are manufactured in a facility that also handles common allergens such as wheat, peanuts, tree nuts, soybeans, eggs, milk, fish, and shellfish. If you have severe food allergies please do not purchase our product.

  • CAN YOU ACCOMODATE SPECIFIC DIETS?

    Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

    Please be aware that some items in the boxes may contain gelatin or trace amounts of meat for flavoring.

  • DO YOU HAVE ANY PAST BOXES I CAN BUY?

    At this time, we only offer the countries visible under the ‘Choose First Destination’ step of the purchase process. One or more of these may be a box that was featured in a recent previous month.

  • CAN I PURCHASE INDIVIDUAL PRODUCTS FROM THE BOXES?

    You can! Just browse to our shop to see if any of your past favorites are available for individual sale!

    Click here to sign up for our email list and be notified when new items become available in the shop!

  • BUYING IN BULK

    Bulk purchasing is available for orders of 10 boxes or more. To get started, you can complete an instant quote online, initiating the process. Once you’ve got that step covered, you can directly place your order through our online platform. In order to complete the order, we’ll require the address details for each recipient.

    If you’d prefer some assistance, no worries! Just reach out to us, and one of our representatives will be more than happy to guide you through the order placement.