FAQ

Universal Yums sends you a box of snacks and candies from a different country every month. The products we select are delicious, unique, and often extremely difficult (or even impossible) to find in the United States. But we send more than incredible Yums. Each box also comes with an interactive guidebook to steer your adventure – including trivia, games, recipes, culture, and more!

It depends on where we’re going! When we’re featuring a chocolate-loving country like the Netherlands, you’ll find creamy hazelnut truffles and chocolate-covered waffles in your box. However, a box from Thailand might be filled with zesty fried seaweed and spicy pineapple candy.

No matter what country we’re featuring, you’ll always find a variety of sweet and savory snacks, all with unique flavors and spices. Our dedicated product discovery team works directly with manufacturers in the featured country and selects only the most delightful snacks and candies to put inside your box. We explain why we chose each snack in our informative guidebook, so you can learn more about every new taste sensation!

Visit our Past Boxes page to see some of our recent boxes!

The current countries available as a first box choice are:

Yum: Holiday Box: Taste of History, United Kingdom, Greece, Italy, Belgium, South Korea
Yum Yum: Holiday Box: Taste of History, United Kingdom, Greece, Italy, Belgium, South Korea
Super Yum: Holiday Box: Taste of History, United Kingdom, Greece, Italy, Belgium, South Korea

You’ve got two fantastic options to choose from:

Option one is to go for a subscription. By picking this, you’ll be in for a treat with our boxes delivered right to your door until you decide to pause. During sign-up, you’ll get to choose your box size and whether you want to pay monthly or annually.

Option two is to spread the joy and surprise someone with a gift! Our gift subscriptions come in 1, 3, 6, or 12-month plans. Plus, we’ll include a free gift note in the first box, so you can add a personal touch. The best part? Gift subscriptions automatically end after the gift duration.

So, whether it’s for yourself or to make someone’s day, we’ve got the perfect Yums experience waiting for you. Join in the fun and get ready for a mouthwatering journey around the world!

Sure thing! If you want to surprise someone with an awesome gift (or just treat yourself), head over to our gift page by clicking here. You can choose between 1, 3, 6, or 12-month prepaid gift subscriptions.

We’ll make it extra special by including a lovely gift note in the first box. The best part? Our gift subscriptions don’t automatically renew, so you won’t have to stress about canceling anything later on.

When inventory allows, you’ll have the chance to choose the country for your very first box on a new subscription or gift. It’s like picking your starting point for a mouthwatering adventure!

And the fun doesn’t end there! After your first box, we’ll keep the excitement going by sending you a surprise pre-selected country each month. It’s like getting a new stamp on your taste buds’ passport every time!

We ship to the US (including military addresses and territories), Canada, Australia, the UK, and Israel. We’re working hard to make our shipping options truly universal!

We offer free shipping for subscription purchases within the contiguous United States, as well as military addresses (FPO/APO).

Shipping charges for everywhere else are shown in the table below:

Country	Yum Shipping	Yum Yum Shipping	Super Yum Shipping
Australia	$8.00	$16.00	$30.00
Puerto Rico	$6.00	$6.50	$17.00
Alaska (US)	$6.00	$6.50	$17.00
Hawaii (US)	$6.00	$6.50	$17.00
Virgin Islands (US)	$6.00	$6.50	$17.00
Guam	$6.00	$6.50	$17.00
United Kingdom (UK)	$4.00	$6.00	$13.00
Canada	$4.00	$6.00	$13.00
Israel	$6.00	$12.00	$23.00

We offer free standard shipping for Yum Shop purchases above $59.

Once you’re at the checkout page, you’ll spot the ship date for your very first box. No need to go on a hunt for it – we’ll make sure it’s right there for you to see!

As soon as you’ve placed your order, keep an eye on your inbox. You’ll get a super-helpful order-confirmation email with all the important deets, including the shipping date. We want to make sure you’re well-informed every step of the way!

When your box is out and about, ready to make its way to you, we won’t leave you hanging. We’ll send you another email, but this time it’s packed with tracking information. It’s like having a treasure map to your box!

And don’t worry, the fun doesn’t end after your first box. For all your future subscription boxes, you can expect them to be shipped by the 15th of each month.

If your shipping address is in the 48 contiguous United States and you select standard free shipping, your box will be delivered by Amazon Shipping. If your shipping address is in Alaska or Hawaii or you select expedited shipping to any United States address, your box will be delivered by the US Postal Service (USPS). For customers outside the United States, your box will be delivered by your government’s postal delivery service.

As soon as your box is all set to start its journey, we’ll send you an email with tracking information. That way, you’ll know exactly where your package is and when it’ll arrive at your doorstep!

But wait, there’s more! You can also find your tracking information right from your my account portal. All you have to do is log in to your account and head to the “Orders” tab. Keep an eye out for the blue “Track” button, and once it’s available, just tap it to start tracking your package!

Log in to your account and navigate to the “Subscriptions” tab. Find the subscription you want to modify, and tap the “Edit” link next to the shipping address. If you have a processing order tied to the subscription, you’ll have the option to change that as well. Otherwise all address changes go into effect for your next month’s box.

Use our support form to let us know, and we’ll help make it right.

Please use our support form to provide us with your shipping address. We will make sure there are no address issues, and work to make it right.

Please use our support form and provide us with your shipping address. We will make sure there are no address issues, and help you track down your box.

Please use our support form to let us know. If we confirm your box is lost in transit, we’ll ship you a replacement box.

Please use our support form to let us know what happened. In most cases, we will resend you the damaged or missing item.

For month-to-month subscriptions: You will be charged for your first box immediately upon signup and then on a recurring basis on the first of each month starting with your second box.

For annual subscriptions: You will be charged for one year in full upon signup, and then on a recurring basis once per year.

For gifts: You will be charged in full upon signup, there are no recurring charges.

Log in to your account and navigate to the Subscription tab. Tap the “Cancel Subscription” button for your subscription. You will not be charged for new orders, but you will still receive any shipments that you have already paid for.

Please keep in mind that gift subscriptions are prepaid and cannot be cancelled.

If your payment was declined while attempting to sign up for a subscription, the decline is likely caused by a lack of available credit, or your bank believes the charge may be fraudulent. If you’ve confirmed your card has enough credit available, log into your account and verify the billing address and payment information is correct. If you’re still having trouble, we recommend trying a different card or contacting your bank to see why they are blocking the transaction. Please note that for security reasons, we aren’t given detailed information about why a transaction was declined.

If your payment was declined during a subscription renewal, we will automatically retry the credit card on file every few days for the next two weeks. If you have available credit on your card and the renewal payment is still not going through, please contact us so we can try to help you troubleshoot.

Please note that you can only extend gift subscriptions that are currently active. If your gift subscription has already expired, you will need to place a new order instead.

To extend your active gift, first log into the my account portal. Once you are logged in, tap the “Subscriptions” tab. Find your active gift subscription, and tap the “Extend Gift” button. Select the number of months you would like to add to your gift (1, 3, 6, or 12). Verify that your information is correct, agree to the terms, and click “Place Order”.

If you would like to reactivate your subscription, you can do so by following these steps:

1. Access your account and log in
2. Navigate to the ‘Subscriptions’ tab
3. Click ‘Ended’ to view your previously Cancelled subscriptions
4. Scroll to find the subscription you would like to reactivate
5. Select the ‘Reactivate Subscription’ button and follow the prompts

Please note, you may need to update your shipping or payment information during this process.

If you would like to pause your subscription, you can do so by following these steps:

1. Access your account and log in
2. Navigate to the ‘Subscriptions’ tab
3. Scroll to find the subscription you would like to pause
4. Select the ‘Pause Subscription’ button, you can pause for up to 3 months at a time

Please note, these steps MUST be completed before the 1st of the month that you would like to skip.

If you’re trying to fix a failed payment, you will find a notice at the top of the page once you’ve logged into your account. Tap the “Pay” button to enter your new payment information. If you’re trying to update your credit card information, go to the “Billing” tab in your account. Under the “My Payment Methods” header, select the “+ Add New” and enter your new card information. Click “Add Payment Method” to save the new card information.

Log into your account and navigate to the Subscriptions tab. Tap the “Cancel Subscription” button on your active annual subscription.

Cancelling your annual subscription does not issue a refund or cancel shipments that have been paid for, but you will not be charged for any future renewals.

Our billing system is fully automated. Everyone with a month-to-month subscription is charged on the same day (the 1st of each month) and we are unfortunately unable to make adjustments to your billing date. If your payment fails, the system will continue to attempt billing until the 15th of the month.

If payment does not process by the 15th of the month, the subscription will automatically cancel.

For subscription boxes: We price our subscription boxes as affordably as possible, which means we rarely offer sales. If you do happen to make a purchase less than 7 days before a sale, we will honor the sale price retroactively upon request, subject to all the terms and conditions of the sale. Please email us at support@universalyums.com to make the request.

For the Yum Shop: We do not offer any retroactive refunds for purchases of products in the Yum Shop that later go on sale.

If you have a month-to-month subscription, you can switch the size of your box Log into your account and find the active, month-to-month subscription you want to change. Then tap the “Edit” link next to “Size” and select the new size box you’d like to receive.

If you’d like to upgrade an annual subscription or gift order, please contact us with your request and we’ll help you out!

Please note that upgrades go into effect the following month. If you would like to upgrade for the current month, please contact us with your request. If your order is still “Processing” we may be update to get the update in.

Yes! Universal Yums purchases our products directly from the companies who make them, so we have full transparency into the ingredients used to make each product and the way they are made. We employ a food safety and compliance team that collects extensive documentation from each supplier to ensure they comply with FDA regulations.

If you have questions about how we are responding to the current COVID-19 health crisis, please read here.

If you have specific food safety concerns, please email us at support@universalyums.com and we would be happy to provide you with more information about our food safety practices.

Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

Please be aware that some products are manufactured in a facility that also handles common allergens such as wheat, peanuts, tree nuts, sesame, soybeans, eggs, milk, fish, and shellfish. If you have severe food allergies please do not purchase our product.

Unfortunately, we are not able to individually customize the boxes. The ingredients of each snack are listed on the booklet included in your box.

Please be aware that some items in the boxes may contain gelatin or trace amounts of meat for flavoring.

At this time, we only offer the countries visible under the ‘Choose First Destination’ step of the purchase process. One or more of these may be a box that was featured in a recent previous month.

You can! Just browse to our shop to see if any of your past favorites are available for individual sale!

Click here to sign up for our email list and be notified when new items become available in the shop!

Bulk purchasing is available for orders of 10 boxes or more. To get started, you can complete an instant quote online, initiating the process. Once you’ve got that step covered, you can directly place your order through our online platform. In order to complete the order, we’ll require the address details for each recipient.

If you’d prefer some assistance, no worries! Just reach out to us, and one of our representatives will be more than happy to guide you through the order placement.

Our Advent Calendar, “Snacks Around the World,” is a limited-edition item featuring 24 treats from different countries. For a limited time, we’re offering a special promotion: receive a Free Advent Calendar with any $99+ subscription or gift purchase (while supplies last). They are also available in our Yum Shop as part of a bundle with an Italy, Greece, or Korea Tasting Adventure—perfect for those who want to start their snacking journey right away! Be sure to order soon, as these are selling quickly!

The Taste of History box is a unique collection of snacks paired with historical insights from around the world. Launched on November 10 as part of our holiday lineup, it’s a great gift for anyone who loves learning about different cultures through delicious treats. If you order a Taste of History in November, your December box will feature a different country you haven’t yet explored, so every month brings a fresh adventure!

Please subscribe to our newsletter here to learn more about our holiday promotions!

Here are the important dates to ensure your order arrives by Christmas:
• December 19: Last day for expected arrival by Christmas with USPS Priority Mail for contiguous U.S. orders.
• December 19- 23 : Orders placed during these dates will ship, but arrival by Christmas is not expected.
• December 25 and after: Orders will follow normal shipping times (1-8 days standard, 1-3 days expedited for contiguous U.S.).
To avoid holiday delays, we recommend placing your order as early as possible!

Keep an eye on our website for the latest promotions, and subscribe here for our emails to get early access to deals. For any shipping-related questions, you can also reach out to our support team at support@universalyums.com.

Yes! For last-minute orders, we’ll have printable gift notes so you can still share the joy of Universal Yums with friends and family. For any additional questions, please view this link here.

Here are our holiday shipping cutoffs for 2024:
• Contiguous U.S.(48 States) Standard Free Shipping: Order by 8AM EST on December 17
• Contiguous U.S.(48 States) Expedited Shipping: Order by 8AM EST on December 19
• Non-Contiguous U.S.(AK, HI, GU, PR, VI): Order by 8AM EST on December 19
• Military Mail (APO, FPO): Order by 8AM EST on December 9
• Canada & United Kingdom: Order by 8AM EST on December 1
• Australia & Israel: Order by 8AM EST on November 21

After December 19, orders are unlikely to arrive by Christmas. Here’s what to expect based on the order date:
• December 19 – 23: Orders placed by 8 a.m. EST (Monday – Friday) will ship the same day. However, they are not expected to arrive by Christmas and may experience delays due to high shipping volumes.
• December 23 – 25: Orders placed by 8 a.m. EST (Monday – Friday) will still ship the same day but are not expected to arrive by Christmas.
• December 25 and Onward: Orders will ship as usual, with standard delivery times of 1-8 days and expedited delivery of 1-3 business days.
We recommend placing your order as early as possible to avoid holiday delays!

Orders received by 8 a.m. EST Monday – Friday will ship the same day. Orders placed after that time will ship the next business day.

Yes! We recommend you place your orders early, and we’ll send email reminders for key cutoff dates:
• Australia & Israel: November 21
• Canada & The United Kingdom: December 1
• Military Addresses (APO/FPO): December 9
• Non-Contiguous U.S. (Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands): December 19

Free shipping through USPS is available for orders in the contiguous U.S. through December 17th at 8AM EST. After this date, we recommend selecting expedited options to ensure timely delivery.
For further questions or assistance, feel free to contact our support team—we’re here to help make your holiday shopping smooth and joyful!

Due to high order volumes and potential carrier delays, orders placed after December 19 may not arrive in time for Christmas. We encourage you to keep an eye on our website for the latest shipping updates.

If you have questions or need assistance, please feel free to reach out to our support team at support@universalyums.com—we’re here to help!

Thank you for your patience and understanding, and happy snacking!